ASK THE EXPERT SERIES Now more than ever, financial institutions must understand their account holders’ needs, deliver a seamless customer experience, and operate with the ...

Ongoing efforts to empower account holders with the confidence they need to maintain their financial health is essential to consumer-driven service.

Learn more about why relying on analytics or algorithms to determine who gets a specific service like overdraft protection, goes against regulatory expectations and could ...

Sweeping market changes, higher consumer expectations and increased regulatory scrutiny underscore the need for a compliant, consumer-first overdraft solution. When an account holder experiences a ...

When your account holders have payments due or an emergency occurs before their next deposit, where do they turn? If they don’t have access to ...

In this podcast, learn how JMFA is enhancing our services to help you maintain compliance for your overdraft program.  Learn all about our new turnkey compliance mailing services ...

In her new role, Jennifer will supervise the Product Development, Implementation, Software Support, and Information Technology departments to ensure the technology support needs of both ...

Many consumers and legislators have renewed criticism of overdraft services. Before taking a “wait and see approach,” there are some of the common themes legislators ...

Five ways to quiet the critics and increase service value By Mark Roe, Executive Vice President of National Sales Lately, there has been much criticism ...