Building consumer relationships through your pro-consumer overdraft program.
Overdraft programs are in the spotlight more than ever. From heightened regulatory scrutiny and class-action lawsuits to media criticism and legislative proposals, community banks and credit unions are re-evaluating their overdraft practices.
The real question is: “Does your overdraft program provide a pro-consumer, fully compliant service that delivers real value to your account holders?”
With new issues and evolving expectations, staying ahead of regulatory guidance and industry best practices is essential.
In this e-book, you’ll discover:
- Industry hot topics such as re-presentment and AP/SN disclosures and fees
- Key risk areas for formal and informal overdraft programs
- Compliance best practices to put into place
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Higher consumer expectations and increased regulatory scrutiny underscore the need to redefine your overdraft program to be consumer-first and compliant.