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Overdraft Solutions for Driving Loyalty and Income

Wednesday, December 18, 2024

2:00-2:45 PM CENTRAL

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In a challenging landscape of shifting regulator expectations and pressure to reduce consumer costs, community banks and credit unions need overdraft solutions that support both profitability and account holder satisfaction. Is your current solution meeting these goals?

Join our webinar to explore ADVANTAGE’s innovative, compliant approach to overdraft management. Learn how our technology helps you adapt to regulatory expectations while growing non-interest income and delivering a clear, user-friendly service to account holders.

You’ll learn how ADVANTAGE can help you:

  • New! Understand the CFPB’s Final Rule: Gain insights into its key provisions, timelines, and potential impact.
  • Build a Stronger Program: Create an adaptable overdraft program that balances non-interest income needs with delivering more value to consumers.
  • Boost Loyalty: Discover how a transparent overdraft service can serve consumer needs while enhancing satisfaction and loyalty.
  • Increase Efficiency: Streamline processes to reduce operational complexity and improve team productivity.
  • Stay Compliant: Gain insights to align with regulatory best practices to future-proof your program.

Find out how ADVANTAGE is a resource for achieving your goals and building lasting relationships with your account holders.

Feel free to submit your questions for our panelists to address during the live event.

PANELISTS

  • Cheryl Lawson, EVP of Compliance Review at ADVANTAGE.
  • John Cohron, CEO at ADVANTAGE.
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Realign your overdraft program with evolving consumer needs

A Consumer-First Approach to Overdrafts

Wednesday, October 30, 2024

2:00-2:45 PM CENTRAL

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Regulatory expectations have shifted. Consumer needs have changed. Are you meeting the evolving demands of your account holders, or are you just assuming you are?

Sometimes, challenging the status quo is necessary to uncover where your financial institution may fall short. A consumer-first approach isn’t just a buzzword—it’s a necessity to remain competitive.

Hear from industry experts to learn more about having a proactive, consumer-focused strategy that builds trust, mitigates reputational risk, and drives growth.

In this webinar, you’ll learn how to:

  • Prioritize Consumer Needs: Discover how to anticipate and respond to evolving expectations, ensuring your financial institution remains relevant and trusted.
  • Embrace a Consumer-First Overdraft Approach: Explore alternatives to traditional DIY and algorithm-based models—reducing risk and enhancing service delivery.
  • Align with Today’s Best Practices: Gain actionable insights to protect your financial institution’s reputation and foster long-lasting relationships with account holders.

Don’t miss this opportunity to learn how you can transform your overdraft strategy.

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Image of block letters Q&A for webinar Answers to Five Critical Overdraft Issues

Answers to Five Critical Overdraft Issues

Tuesday, September 17, 2024

2:00-3:00 PM CENTRAL

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Community financial institutions face mounting pressure to balance delivering exceptional service and safeguarding financial stability. With the anticipation of the CFPB’s final rule and increased market competition, the stakes have never been higher.

Join us for an insightful discussion designed to address the pressing questions many FIs have about overdraft services. As regulators ramp up their focus on eliminating problematic practices, including reducing consumer costs, financial institutions are left wondering about the future of their overdraft programs and how to navigate these changes effectively.

Key issues for discussion:

  1. Are Overdrafts Going Away? Explore the future of overdraft programs in light of current regulatory and market trends.
  2. How can your FI refine its overdraft strategy while prioritizing safety and soundness? Discover ways to address consumer needs and regulator expectations while ensuring financial stability.
  3. Is lowering your overdraft fee enough? Consider what additional factors should be evaluated beyond just changing fee amounts.
  4. How does the break-even fee or benchmarks provided by the CFPB potentially impact your program? Gain insights into evaluating the financial impact of your overdraft service.
  5. What are the common missteps FIs make when changing overdraft strategy? Learn the important factors to consider for informed decision-making.

Feel free to submit your questions for our panelists.

PANELISTS

  • Cheryl Lawson is the EVP of Compliance Review at ADVANTAGE, renowned for her exceptional insights into the complexities of the evolving landscape of overdraft compliance for our industry. In her role, She provides strategic guidance to ADVANTAGE’s overdraft consulting practice, ensuring our community bank and credit union clients remain regulatorily compliant while effectively mitigating risks.
  • John Cohron serves as the CEO at ADVANTAGE. With more than 20 years of experience managing consulting operations and technology development, he is a forward-thinking leader passionate about driving innovation and growth for community financial institutions to deliver value to consumers and strengthen their competitive position.
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CSS Webinar Series: Safeguarding Your Credit Union’s Future (Overdraft Outlook)

RECORDED Thursday, May 30, 2024

WATCH ON-DEMAND

Credit unions face mounting pressure to strike a delicate balance between delivering exceptional service and safeguarding financial stability. From the NCUA’s inclusion of overdraft practices in its 2024 supervisory priorities to awaiting the outcome of the CFPB’s proposed rule, the stakes have never been higher.

Gain insight into some of the pivotal questions shaping the outlook of overdraft services. Are overdraft programs going away? How can my credit union refine its overdraft strategy while prioritizing safety and soundness? Is there more to consider other than adjusting fee amounts? What are some common pitfalls to avoid?

Hear the discussion as Barb Lowman, President of CUNA Strategic Services, explores the critical nuances of this landscape with the ADVANTAGE team. From the risks of overreacting or underreacting to the most effective ways to preserve income and mitigate risk exposure, you’ll learn ways you can create a successful strategy.

Key topics for discussion:

  • Evolving expectations of regulators and examiners
  • Essential factors for informed decision-making
  • Navigating intensifying competitive market conditions
  • Addressing consumer needs and delivering value
  • Approaches for safeguarding revenue and reducing uncertainty

FEATURED PRESENTERS:

  • John Cohron, CEO, ADVANTAGE
  • Cheryl Lawson, EVP of Compliance Review, ADVANTAGE
  • Jennifer Simmons, VP of National Alliances, ADVANTAGE
  • Barb Lowman, President, CUNA Strategic Services
WATCH ON-DEMAND

Overdraft Overhaul: Insights into the CFPB’s Game-Changing Proposal

Wednesday, February 21, 2024 at 2 pm central (60 min)

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On Jan 17, the Consumer Financial Protection Bureau (CFPB) published its proposed Rule, Overdraft Lending: Very Large Financial Institutions. While the proposed rule currently exempts financial institutions under $10B in assets, it may potentially reshape overdraft practices for all community banks and credit unions. The CFPB has indicated that it will monitor the market response for all overdraft programs and is prepared to include community financial institutions.

Join us for an in-depth discussion on the proposed rule and how it may impact your financial institution.

KEY TAKEAWAYS:

  • Explore the contributing factors leading up to the bureau taking such a strong position
  • Gain clarity on how this proposal may impact community financial institutions
  • Learn actionable steps you can take to evaluate your overdraft strategy proactively

FEATURED PRESENTER:

Cheryl Lawson serves as ADVANTAGE’s principal liaison for regulatory requirements of overdraft services, including consumer protection issues and strategies to enhance safety and soundness.

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Overdraft Year in Review: Navigating Regulatory Expectations in 2024

Wednesday, January 10, 2024 at 2 pm central (45 min)

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Join us for an insightful webinar as we unravel the compliance and regulatory issues surrounding overdraft and non-sufficient funds (NSF) fees. With concerns voiced by all regulatory agencies, this session will explore the evolving landscape and imperative changes financial institutions need to consider.

AGENDA HIGHLIGHTS:

  • Recent regulatory activity shaping the future of overdraft programs
  • Why regulators have focused on handling multiple re-presentments and APSN transactions
  • How to adapt swiftly and proactively to evolving regulatory expectations
  • Successful outcomes reported by financial institutions during regulatory exams

FEATURED PRESENTER:

Cheryl Lawson serves as ADVANTAGE’s principal liaison for regulatory requirements of overdraft services, including consumer protection issues and strategies to enhance safety and soundness.

Register Now