Overdraft Year in Review: Navigating Regulatory Expectations in 2024

Thursday, December 14, 2023 at 2 pm central (45 min)

Join us for an insightful webinar as we unravel the compliance and regulatory issues surrounding overdraft and non-sufficient funds (NSF) fees. With concerns voiced by all regulatory agencies, this session will explore the evolving landscape and imperative changes financial institutions need to consider.

AGENDA HIGHLIGHTS:

Recent regulatory activity shaping the future of overdraft programs
Why regulators have focused on handling multiple re-presentments and APSN transactions
How to adapt swiftly and proactively to evolving regulatory expectations
Successful outcomes reported by financial institutions during regulatory exams

FEATURED PRESENTER:

Cheryl Lawson serves as ADVANTAGE’s principal liaison for regulatory requirements of overdraft services, including consumer protection issues and strategies to enhance safety and soundness.

Driving Deposit Growth Success in 2024

REGISTER

Acquiring and retaining core checking relationships and growing deposits remains a top priority for community banks and credit unions. Before finalizing your strategic plan and budget, it’s time to explore ways to attract new account holders. Join us for this informative webinar and hear from our Checking Acquired team to gain valuable insights into:

Consumer behavior trends that are fueling account holder/banking relationships
Potential obstacles that may be holding you back from attracting the ideal account holders who can fuel your deposit growth
The power of utilizing your data to craft a long-term strategy that leads to results
How an omnichannel marketing approach can improve your success rate

Register today to start navigating a path toward gaining efficiencies, increasing your consumer base, and achieving your goals.

Panelists:

Pooja Bhakta, Acquisition Client Manager, ADVANTAGE, powered by JMFA
Jennifer Brooks, Client Communications Manager, ADVANTAGE, powered by JMFA

How to Communicate Overdraft Options Successfully

Avoid common mistakes and deliver a consistent message

WATCH ON-DEMAND

Effective and consistent communication about overdraft options is critical for financial institutions. It helps account holders make informed decisions about their finances. Moreover, it helps you maintain your reputation. However, many financial institutions struggle to ensure their employees deliver a consistent message.

In this recorded webinar, our panelists will discuss common mistakes employees make when communicating overdraft options and how to avoid them. We will also share tips for delivering a consistent message that empowers account holders to make the best decisions for their financial health.

Key topics for discussion:

The importance of clear and consistent communication about overdraft options
Common mistakes that frontline staff make when communicating about overdraft options
Tips for delivering a consistent message

Panelists:

Bob Layendecker, Senior Relationship Manager, JMFA
Paul McFarland, Senior Relationship Manager, JMFA
Jamone Moore, Relationship Manager, JMFA
Roy Seifert, Client Training Manager, JMFA

Overdraft Litigation: Evaluating Your Risk Factors

WEDNESDAY, AUGUST 23, 2023 | 2 PM CENTRAL

The threat of litigation can make remaining profitable, compliant, and competitive difficult.

Class-action suits related to overdraft practices are being filed against financial institutions of all sizes. Whether you already made changes to your program or decided to take a wait-and-see approach, your financial institution could be at risk for examiner scrutiny and litigation. Learn about the latest industry trends in overdraft litigation, ways to reduce consumer complaints, and tips for mitigating risks.

Register and learn:

The fundamental basis for most overdraft litigation, with examples
Key areas in your program to evaluate and review
The impact of your disclosures and staff training

Presenter:
Cheryl Lawson | EVP of Compliance Review for JMFA

Credit Unions – Keeping Your Overdraft Program Compliant

A webinar brought to you by CUNA Strategic Services and JMFA.

The NCUA named overdraft/courtesy pay programs a supervisory priority—is your credit union prepared?

Evaluating your credit union’s overdraft program and strategy is vital. But how do you get there with confidence? Tune in to get the latest updates and insights on the topics making news headlines and learn more about responsible and compliant ways to provide a valuable service that addresses your members’ needs.

Presenter:
Cheryl Lawson | EVP of Compliance Review for JMFA

Key areas of discussion:
• The latest regulatory guidance, best practices, and expectations
• Regulatory exam feedback
• Communication tips to minimize compliance issues
• Your questions and more

Uncover Hidden Treasure in Your Vendor Contracts

Find the additional budget to support your digital transformation

As financial institutions continue to focus on service delivery, reducing consumer friction, and improving efficiencies, it’s important to choose vendors that offer products and services that meet consumer expectations and position your financial institution for long-term growth.

Making the very best, informed decisions when it comes to choosing a product vendor or renewing a legacy service contract requires a careful review. It is important to evaluate the services provided and contract terms. You’ll avoid missed opportunities to gain a competitive edge in the market, improve pricing and contract terms, to provide services that will meet your account holders’ needs and expectations.

Featured panelist:
Kelly Flynn | National Director for JMFA

Key areas of discussion:
• The ideal time to start the contract negotiation process
• Common misconceptions and why you could be missing savings opportunities
• Steps for how to maximize your time and money
• Contract language tips

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