Archives

Image of block letters Q&A for webinar Answers to Five Critical Overdraft Issues

Answers to Five Critical Overdraft Issues

Tuesday, September 17, 2024

2:00-3:00 PM CENTRAL

REGISTER

Community financial institutions face mounting pressure to balance delivering exceptional service and safeguarding financial stability. With the anticipation of the CFPB’s final rule and increased market competition, the stakes have never been higher.

Join us for an insightful discussion designed to address the pressing questions many FIs have about overdraft services. As regulators ramp up their focus on eliminating problematic practices, including reducing consumer costs, financial institutions are left wondering about the future of their overdraft programs and how to navigate these changes effectively.

Key issues for discussion:

  • Are Overdrafts Going Away? Explore the future of overdraft programs in light of current regulatory and market trends.
  • How can your FI refine its overdraft strategy while prioritizing safety and soundness? Discover ways to address consumer needs and regulator expectations while ensuring financial stability.
  • Is lowering your overdraft fee enough? Consider what additional factors should be evaluated beyond just changing fee amounts.
  • How does the break-even fee or benchmarks provided by the CFPB potentially impact your program? Gain insights into evaluating the financial impact of your overdraft service.
  • What market pressures could influence overdraft fee adjustments? Understand the external pressures that might affect fee structures, even if not driven by regulatory changes.

Feel free to submit your questions for our panelists.

PANELISTS

  • Cheryl Lawson is the EVP of Compliance Review at ADVANTAGE, renowned for her exceptional insights into the complexities of the evolving landscape of overdraft compliance for our industry. In her role, She provides strategic guidance to ADVANTAGE’s overdraft consulting practice, ensuring our community bank and credit union clients remain regulatorily compliant while effectively mitigating risks.
  • John Cohron serves as the CEO at ADVANTAGE. With more than 20 years of experience managing consulting operations and technology development, he is a forward-thinking leader passionate about driving innovation and growth for community financial institutions to deliver value to consumers and strengthen their competitive position.
REGISTER
a person looking out over a vista

CSS Webinar Series: Safeguarding Your Credit Union’s Future (Overdraft Outlook)

RECORDED Thursday, May 30, 2024

WATCH ON-DEMAND

Credit unions face mounting pressure to strike a delicate balance between delivering exceptional service and safeguarding financial stability. From the NCUA’s inclusion of overdraft practices in its 2024 supervisory priorities to awaiting the outcome of the CFPB’s proposed rule, the stakes have never been higher.

Gain insight into some of the pivotal questions shaping the outlook of overdraft services. Are overdraft programs going away? How can my credit union refine its overdraft strategy while prioritizing safety and soundness? Is there more to consider other than adjusting fee amounts? What are some common pitfalls to avoid?

Hear the discussion as Barb Lowman, President of CUNA Strategic Services, explores the critical nuances of this landscape with the ADVANTAGE team. From the risks of overreacting or underreacting to the most effective ways to preserve income and mitigate risk exposure, you’ll learn ways you can create a successful strategy.

Key topics for discussion:

  • Evolving expectations of regulators and examiners
  • Essential factors for informed decision-making
  • Navigating intensifying competitive market conditions
  • Addressing consumer needs and delivering value
  • Approaches for safeguarding revenue and reducing uncertainty

FEATURED PRESENTERS:

  • John Cohron, CEO, ADVANTAGE
  • Cheryl Lawson, EVP of Compliance Review, ADVANTAGE
  • Jennifer Simmons, VP of National Alliances, ADVANTAGE
  • Barb Lowman, President, CUNA Strategic Services
WATCH ON-DEMAND

Overdraft Overhaul: Insights into the CFPB’s Game-Changing Proposal

Wednesday, February 21, 2024 at 2 pm central (60 min)

Register Now

On Jan 17, the Consumer Financial Protection Bureau (CFPB) published its proposed Rule, Overdraft Lending: Very Large Financial Institutions. While the proposed rule currently exempts financial institutions under $10B in assets, it may potentially reshape overdraft practices for all community banks and credit unions. The CFPB has indicated that it will monitor the market response for all overdraft programs and is prepared to include community financial institutions.

Join us for an in-depth discussion on the proposed rule and how it may impact your financial institution.

KEY TAKEAWAYS:

  • Explore the contributing factors leading up to the bureau taking such a strong position
  • Gain clarity on how this proposal may impact community financial institutions
  • Learn actionable steps you can take to evaluate your overdraft strategy proactively

FEATURED PRESENTER:

Cheryl Lawson serves as ADVANTAGE’s principal liaison for regulatory requirements of overdraft services, including consumer protection issues and strategies to enhance safety and soundness.

Register Now

Overdraft Year in Review: Navigating Regulatory Expectations in 2024

Wednesday, January 10, 2024 at 2 pm central (45 min)

Register Now

Join us for an insightful webinar as we unravel the compliance and regulatory issues surrounding overdraft and non-sufficient funds (NSF) fees. With concerns voiced by all regulatory agencies, this session will explore the evolving landscape and imperative changes financial institutions need to consider.

AGENDA HIGHLIGHTS:

  • Recent regulatory activity shaping the future of overdraft programs
  • Why regulators have focused on handling multiple re-presentments and APSN transactions
  • How to adapt swiftly and proactively to evolving regulatory expectations
  • Successful outcomes reported by financial institutions during regulatory exams

FEATURED PRESENTER:

Cheryl Lawson serves as ADVANTAGE’s principal liaison for regulatory requirements of overdraft services, including consumer protection issues and strategies to enhance safety and soundness.

Register Now

How to Communicate Overdraft Options Successfully

Avoid common mistakes and deliver a consistent message

WATCH ON-DEMAND

Effective and consistent communication about overdraft options is critical for financial institutions. It helps account holders make informed decisions about their finances. Moreover, it helps you maintain your reputation. However, many financial institutions struggle to ensure their employees deliver a consistent message.

In this recorded webinar, our panelists will discuss common mistakes employees make when communicating overdraft options and how to avoid them. We will also share tips for delivering a consistent message that empowers account holders to make the best decisions for their financial health.

Key topics for discussion:

  • The importance of clear and consistent communication about overdraft options
  • Common mistakes that frontline staff make when communicating about overdraft options
  • Tips for delivering a consistent message

Panelists:

  • Bob Layendecker, Senior Relationship Manager, JMFA
  • Paul McFarland, Senior Relationship Manager, JMFA
  • Jamone Moore, Relationship Manager, JMFA
  • Roy Seifert, Client Training Manager, JMFA

Overdraft Litigation: Evaluating Your Risk Factors

WEDNESDAY, AUGUST 23, 2023 | 2 PM CENTRAL

The threat of litigation can make remaining profitable, compliant, and competitive difficult.

Class-action suits related to overdraft practices are being filed against financial institutions of all sizes. Whether you already made changes to your program or decided to take a wait-and-see approach, your financial institution could be at risk for examiner scrutiny and litigation. Learn about the latest industry trends in overdraft litigation, ways to reduce consumer complaints, and tips for mitigating risks. 

Register and learn:

  • The fundamental basis for most overdraft litigation, with examples
  • Key areas in your program to evaluate and review
  • The impact of your disclosures and staff training

Presenter:
Cheryl Lawson | EVP of Compliance Review for JMFA