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CSS Webinar Series: Safeguarding Your Credit Union’s Future (Overdraft Outlook)

Thursday, May 30, 2024, at 2 pm central

Credit unions face mounting pressure to strike a delicate balance between delivering exceptional service and safeguarding financial stability. From the NCUA’s inclusion of overdraft practices in its 2024 supervisory priorities to awaiting the outcome of the CFPB’s proposed rule, the stakes have never been higher.

In this webinar, gain insight into some of the pivotal questions shaping the outlook of overdraft services. Are overdraft programs going away? How can my credit union refine its overdraft strategy while prioritizing safety and soundness? Is there more to consider other than adjusting fee amounts? What are some common pitfalls to avoid?

Join us for a comprehensive discussion as Barb Lowman, President of CUNA Strategic Services, explores the critical nuances of this landscape with the ADVANTAGE team. From the risks of overreacting or underreacting to the most effective ways to preserve income and mitigate risk exposure, our expert panel will provide greater clarity on how you can create a successful strategy.

Key topics for discussion:

  • Evolving expectations of regulators and examiners
  • Essential factors for informed decision-making
  • Navigating intensifying competitive market conditions
  • Addressing consumer needs and delivering value
  • Approaches for safeguarding revenue and reducing uncertainty


  • John Cohron, CEO, ADVANTAGE
  • Cheryl Lawson, EVP of Compliance Review, ADVANTAGE
  • Jennifer Simmons, VP of National Alliances, ADVANTAGE
  • Barb Lowman, President, CUNA Strategic Services

Overdraft Overhaul: Insights into the CFPB’s Game-Changing Proposal

Wednesday, February 21, 2024 at 2 pm central (60 min)

On Jan 17, the Consumer Financial Protection Bureau (CFPB) published its proposed Rule, Overdraft Lending: Very Large Financial Institutions. While the proposed rule currently exempts financial institutions under $10B in assets, it may potentially reshape overdraft practices for all community banks and credit unions. The CFPB has indicated that it will monitor the market response for all overdraft programs and is prepared to include community financial institutions.

Join us for an in-depth discussion on the proposed rule and how it may impact your financial institution.


  • Explore the contributing factors leading up to the bureau taking such a strong position
  • Gain clarity on how this proposal may impact community financial institutions
  • Learn actionable steps you can take to evaluate your overdraft strategy proactively


Cheryl Lawson serves as ADVANTAGE’s principal liaison for regulatory requirements of overdraft services, including consumer protection issues and strategies to enhance safety and soundness.

Overdraft Year in Review: Navigating Regulatory Expectations in 2024

Wednesday, January 10, 2024 at 2 pm central (45 min)

Join us for an insightful webinar as we unravel the compliance and regulatory issues surrounding overdraft and non-sufficient funds (NSF) fees. With concerns voiced by all regulatory agencies, this session will explore the evolving landscape and imperative changes financial institutions need to consider.


  • Recent regulatory activity shaping the future of overdraft programs
  • Why regulators have focused on handling multiple re-presentments and APSN transactions
  • How to adapt swiftly and proactively to evolving regulatory expectations
  • Successful outcomes reported by financial institutions during regulatory exams


Cheryl Lawson serves as ADVANTAGE’s principal liaison for regulatory requirements of overdraft services, including consumer protection issues and strategies to enhance safety and soundness.

How to Communicate Overdraft Options Successfully

Avoid common mistakes and deliver a consistent message


Effective and consistent communication about overdraft options is critical for financial institutions. It helps account holders make informed decisions about their finances. Moreover, it helps you maintain your reputation. However, many financial institutions struggle to ensure their employees deliver a consistent message.

In this recorded webinar, our panelists will discuss common mistakes employees make when communicating overdraft options and how to avoid them. We will also share tips for delivering a consistent message that empowers account holders to make the best decisions for their financial health.

Key topics for discussion:

  • The importance of clear and consistent communication about overdraft options
  • Common mistakes that frontline staff make when communicating about overdraft options
  • Tips for delivering a consistent message


  • Bob Layendecker, Senior Relationship Manager, JMFA
  • Paul McFarland, Senior Relationship Manager, JMFA
  • Jamone Moore, Relationship Manager, JMFA
  • Roy Seifert, Client Training Manager, JMFA

Overdraft Litigation: Evaluating Your Risk Factors


The threat of litigation can make remaining profitable, compliant, and competitive difficult.

Class-action suits related to overdraft practices are being filed against financial institutions of all sizes. Whether you already made changes to your program or decided to take a wait-and-see approach, your financial institution could be at risk for examiner scrutiny and litigation. Learn about the latest industry trends in overdraft litigation, ways to reduce consumer complaints, and tips for mitigating risks. 

Register and learn:

  • The fundamental basis for most overdraft litigation, with examples
  • Key areas in your program to evaluate and review
  • The impact of your disclosures and staff training

Cheryl Lawson
| EVP of Compliance Review for JMFA

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Credit Unions – Keeping Your Overdraft Program Compliant

A webinar brought to you by CUNA Strategic Services and JMFA.

The NCUA named overdraft/courtesy pay programs a supervisory priority—is your credit union prepared? 

Evaluating your credit union’s overdraft program and strategy is vital. But how do you get there with confidence? Tune in to get the latest updates and insights on the topics making news headlines and learn more about responsible and compliant ways to provide a valuable service that addresses your members’ needs.

Cheryl Lawson
| EVP of Compliance Review for JMFA

Key areas of discussion:
• The latest regulatory guidance, best practices, and expectations
• Regulatory exam feedback
• Communication tips to minimize compliance issues
• Your questions and more

Uncover Hidden Treasure in Your Vendor Contracts

Find the additional budget to support your digital transformation

As financial institutions continue to focus on service delivery, reducing consumer friction, and improving efficiencies, it’s important to choose vendors that offer products and services that meet consumer expectations and position your financial institution for long-term growth.

Making the very best, informed decisions when it comes to choosing a product vendor or renewing a legacy service contract requires a careful review. It is important to evaluate the services provided and contract terms. You’ll avoid missed opportunities to gain a competitive edge in the market, improve pricing and contract terms, to provide services that will meet your account holders’ needs and expectations.

Featured panelist:
Kelly Flynn
| National Director for JMFA

Key areas of discussion:
• The ideal time to start the contract negotiation process
• Common misconceptions and why you could be missing savings opportunities
• Steps for how to maximize your time and money
• Contract language tips