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Common Mistakes When Changing Overdraft Fees
If done correctly, reducing overdraft fees can greatly enhance account holder satisfaction and loyalty. However, if done wrong, it can lead to serious complications. Avoid ...
NIHFCU Renews Partnership with ADVANTAGE
We are proud to announce our renewed partnership with National Institutes of Health Federal Credit Union.
Addressing Consumer Needs with a Responsible Overdraft Program
Are Your Account Holders Getting the Support They Need? Did you know that less than half of all Americans (49%) report having disposable income? Now, ...
Can your overdraft program overcome the current narrative?
Unfortunately, negativity grabs the attention of a news cycle and minimizes the benefits of truly responsible and consumer-centered overdraft services. Despite of all the attention ...
Navigating Overdraft Fee Reduction with Confidence
Explore effective strategies for reducing overdraft fees while enhancing consumer value. Learn how to adapt to regulatory changes, implement meaningful adjustments, and create a compliant, ...
Mystery Shopping: How Does it Work?
Imagine you are one of your account holders stepping into your Financial Institution (FI) for the first time. Were you greeted upon entering? What kind ...
Consumer Financial Protection Bureau’s War on Junk Fees
The CFPB initiated a public inquiry on junk fees, which resulted in tens of thousands of people sharing their stories and complaints about unnecessary and ...
How to Select the Right Core Processor
Choosing the right core processor is not just a choice but a strategic decision that empowers you to lay the foundation for a successful digital ...
Overdraft in the Age of AI: Is Your Bias Showing?
Your Overdraft Program may not be as "Fair" as you Think Providing overdraft services that truly meet consumer needs is more critical than ever. The ...