Still Managing Overdraft Communications Manually?
Categories:
There are some processes that work just fine manually.
Until they don’t.
Overdraft communications are a good example.
As we head into the final months of the year, when consumer spending often increases, it is a good time to make sure account holders understand the overdraft service available to them.
But if that communication depends on someone remembering the timing, coordinating proofs, managing delivery and keeping track of records, a relatively simple task can become a surprisingly manual process.
“Automating recurring communications can reduce manual coordination while helping your institution maintain a clearer record of what was sent and when.”
Two ways ADVANTAGE Direct can help you stay efficient
Compliance Cycle
For recurring communications
Helps institutions manage recurring overdraft communications on a defined schedule. ADVANTAGE manages production, proofing, approvals, delivery and records while your team maintains oversight.
AD Notify
For everyday notices
Automates overdraft and account-status notices using preapproved content and account data provided on a defined schedule.
Is your process still more manual than it needs to be?
Consider whether your team is still:
- Relying on someone to remember when recurring communications should go out
- Managing proofs and approvals through email or spreadsheets
- Tracking delivery records manually
- Coordinating email and print as separate processes
- Spending time pulling together documentation of what was sent and when
If several of these sound familiar, there may be an opportunity to simplify the process.
The goal is not simply to send another notice. It is to create more consistency for account holders, reduce manual coordination for staff and maintain a clearer record of what was sent and when.
Ready to simplify the process?
If overdraft communications are still taking more time and attention than they should, it may be worth seeing what automation could look like at your institution.
To learn more and get a quote, connect with your Relationship Manager or Contact Us.
ABOUT ADVANTAGE
ADVANTAGE helps community banks and credit unions simplify complex processes, strengthen account-holder relationships and improve performance. Our solutions combine strategy, technology and hands-on support across overdraft programs, account acquisition and engagement, technology decisions and vendor contracts.
Tags:
